At Pack Edge Printing, we strive to provide reliable and efficient delivery for all your custom packaging needs. We are proud to offer complimentary standard shipping on all orders delivered within the United States.
1. Delivery Estimates & Turnaround
Our standard production and shipping window is typically 8 to 10 business days.
- Timeline Commencement: This window begins only after we receive your final approval of the digital proofs.
- Approval Deadline: To keep your order on schedule, final approvals must be submitted by 11:00 AM EST. Approvals received after this time will result in an additional business day being added to the total turnaround time.
- Order Complexity: Please note that delivery times may vary based on order volume and material specifications. Large-scale bulk orders or complex custom designs may require additional production time.
2. Expedited Shipping
If you require your packaging on a tighter deadline, we offer expedited services. Please contact our support team prior to production to discuss rush options and any applicable priority shipping fees.
3. Address Accuracy and Reshipping
The customer is responsible for providing a complete and accurate delivery address.
- Incorrect Information: If a package is returned to us because the address provided was incomplete, incorrect, or rejected by the carrier, we will notify you immediately.
- Reshipping Fees: In these instances, the customer is responsible for the cost of reshipping the order to the corrected address.
4. Unclaimed or Refused Deliveries
If a shipment is refused at the destination or remains unclaimed after the courier’s delivery attempts, it will be returned to the Pack Edge Printing facility.
- Redelivery: We can resend unclaimed orders only after the customer has paid the new shipping and handling charges.
5. Third-Party Delays
While we work with the most reliable carriers to ensure on-time delivery, Pack Edge Printing cannot be held liable for delays caused by circumstances outside of our direct control. These include, but are not limited to:
- Carrier-specific service interruptions or strikes.
- Severe weather conditions or natural disasters.
- International customs inspections or government-mandated delays.
- Incomplete order details provided by the client.
